Frequently asked questions
Selunora / Frequently asked questions
Practical answers about choosing, caring for and ordering your jewelry.
Choosing jewelry
Every piece has its own materials, proportions and options. Our materials guide and size & fit guide are a useful starting point.
Is every piece sterling silver?
No. Read the exact product’s materials and components. Sterling silver posts, for example, do not mean the whole earring is silver.
Are stones always natural diamonds?
No. Read the stated stone type. Cubic zirconia, moissanite and other stones must not be assumed to be diamonds.
How do I choose a ring size or chain length?
Use the exact product options and measurements, and compare with a piece that fits. Ask about any missing sizing-system or length information before ordering.
Wearing and caring
Use the most delicate material in the piece to guide cleaning. See the full jewelry care guide for silver, plating and pearls.
Can I swim or shower in the jewelry?
Remove it first. No collection-wide waterproof or tarnish-free promise is made.
Can I use silver polish on pearl or plated jewelry?
Do not apply a general silver-cleaning routine to pearls or plated surfaces. Start with gentle handling and consult the material-specific guide.
Is the collection hypoallergenic?
No universal hypoallergenic or nickel-free claim is made. Check individual components against your known sensitivities.
Delivery and returns
The shipping policy and return policy give the full conditions.
Is U.S. shipping free?
Yes. Standard U.S. shipping is free with no minimum order.
When can I expect delivery?
Allow 1–3 business days for processing and an estimated 4–7 business days in transit after dispatch. These are separate periods, not a guaranteed arrival date.
Can I change or cancel an order?
Contact customer care promptly before dispatch. A change cannot be guaranteed once preparation or shipping is underway.
How do I start a return?
Contact [email protected] within 30 days of delivery. Keep items unused with original packaging and accessories, and wait for return instructions.
Who pays return shipping?
The buyer pays for a change-of-mind return. The merchant pays applicable return shipping for incorrect, transit-damaged or quality-problem items after review.
Payments and getting help
See payment & currency information and contact customer care.
Can I pay online now?
Online payment is not currently enabled while the merchant connection is being completed. Contact us before ordering; do not send card details or payment passwords by email.
How should I ask about an order?
Send your order number and the email used at checkout. For a product question, include its link and selected option.
Where can I find independent consumer information?
See the educational resources linked from our materials and care guides. Illinois consumers can also consult the Illinois Attorney General’s consumer-protection resources; these references are not endorsements of this store.