Returns & refunds

Requesting a return

Contact support@selunora.com within 30 days after delivery. Include your order number and the items you would like to return. Items must be unused, in their original packaging and with all accessories.

Items that do not qualify

Used items, damage unrelated to a product defect, and items that cannot be resold are not eligible under this voluntary return policy. This does not limit rights that apply under law.

Return shipping

For a change-of-mind return, the buyer pays return shipping. For an incorrect item, transit damage or a product quality problem, the merchant pays applicable return shipping after review.

Return address

Contact us before shipping to confirm the return instructions. The merchant-provided return address is Selunora, 3607 N Clay Rd, Noble, IL 62868, United States.

Refund processing

After the return is received and inspected, an approved refund is initiated within 5–10 business days. The time until funds appear depends on the payment provider.

Cancellations

You may request cancellation before dispatch. After dispatch, follow the return process.

Damaged or incorrect items

Contact customer care as soon as possible after receipt, with your order number and photos. After reviewing the issue, we will arrange a replacement, refund or another reasonable resolution.